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International Patient Department

The International Patient Department (IPD) of GENESIS Hospital offers a comprehensive range of services for international patients:

• Coordination, management and admission of international patients in the hospital.

• Cooperation with the international insurance companies for the admission of international patients

• Provision of medical and other information and orientation of the insurance companies and international patients. 

IPD comprises of trained and experienced multilingual personnel that will guide and assist every foreign patient to their admission in our hospital and throughout their hospitalization period and departure.

Moreover there are brochures / leaflets and forms written in English, that provide information and guidelines to international patients about their hospitalization and the procedures that need to be done.

It is very essential for foreign patients to feel comfortable and secure when abroad, thus we try to provide them with the suitable environment to do so.

Necessary Documentation:

• Valid patients’ insurance card
• Valid passport
• Telephone numbers of emergency contact persons
• Letter of guarantee (it concerns the insurance company as well)  

 Collaborating Insurance Companies:

Indicatively, here are some of the insurance companies whith which GENESIS has collaborated in the past:


However, there is no limitation, as GENESIS is open for cooperation with all the insurance companies around the globe, in order to cover costs related with  diagnostic examinations, surgery and hospitalization.

Member of ELITOUR

GENESIS is a founding member of ELITOUR, the first Greek "cluster" related with Medical Tourism and a member of the Global Health Travel Council.
ELITOUR’s main purpose is to promote health tourism in Greece and cooperate with relevant international organizations on global issues related with Medical Tourism.


International Fairs and Events

Within the framework of expansion to the field of medical tourism, GENESIS has participated successfully in the following International Fairs and Events:

  • MedShow - International Fair of Medical Tourism in Moschow
  • IMTEC - International Medical Tourism Exhibition Conference in Dubai
  • IMTJ Summit in Athens
  • Grecka Panorama Exhibition in Warsaw


 Services for international patients

• International Department

• Pre-travel support                                                     

• Transport assistance                         

• Translation services                          

• Transparent billing & Detailed Invoices

• Provision of discharge report in understood language                     

•  Post-discharge support

• Special food (different diets, etc.)

• Gender specific care                          

• Single patient rooms                         

• Private bathroom                               

• Internet access & free wi-fi and Internet point with printing facilities

• Rooming in Service / Baby friendly Hospital

• Ambulance services

• Café restaurant / Flower Shop / Jewellery / Coiffure & Massage / Baby Room / Gifts for babies / Pastry shop / Automatic Transactions Machine

• Supervised Children Playroom


GENESIS Hospital is close to you with a 24h-open communication line.

Please feel comfortable to contact International Patient Department: by phone +30 2310 984.025 (Mon–Fri 08.30-16.30)

or via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In case of emergency, contact Main Reception Desk: +30 2310 984.000 (24h-open communication line)


tuv Genesis tuvNEW diamond
Patient fertig dc siegel preferred partner hospital elitour member 1



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17th Noemvri Str, Pylaia
Thessaloniki (Map)
Tel: +30  2310.984000
Fax: +30 2310.984460

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